Terms and Conditions
Cafe Knit is aware that how your information is stored and used can be a major factor when choosing an on-line retailer. We aim to protect our customers and have created these terms and conditions to reassure you. By choosing to use Café Knit, you are agreeing with our policies.
What Personal Information about Customers does
We use all site traffic as a learning experience
that will help us tailor our services to meet our customer’s needs.
The information we gather will only be used in accordance with the Data
Protection Act 1998. There are three types of information that might
be gathered now or in the future:
1) Your Information:
As you navigate around our website you maybe be required to enter certain
information. This will allow you to access certain functions and customize
the search facilities for your purposes. This information can be used to
allow us to respond to certain requests, improving our service to you and
to communicate with you at a later stage.
2) Automated Information:
We receive and collect certain information when you visit our website and
interact with our services. Café Knit, like many web services, obtains
information when your web browser accesses cafeknit.com. However this information
is not personally traceable. There are services available that will allow
you to visit web sites anonymously.
Cookies are alphanumeric identifiers that are transferred from CafeKnit.com
to your computer through the web browser. These cookies enable our systems
to identify your browser and therefore allow certain features to operate
by using the help topic on your tool bar. However, should you wish to exploit
many of the services on offer from our site and many others, we do recommend
that you leave them turned on.
Do we share your Information?
The information that we collect is for our business purpose only. We do
not resell or share this information to third parties at any stage.
Protecting Café Knit and others
We may release certain personal information collected from our site if we believe that it is necessary to enforce our terms and conditions and comply with current laws; protect the rights, property or safety of cafeknit.com, our users, suppliers and contractors. This includes exchanging information with organizations and companies involved with fraud protection and credit risk assessment.
Payment, Returns & Delivery
How to place an order
Making a purchase is simple. Just browse in the shop
and add any items that you wish to buy to your basket, changing the number
of items as required. After you have finished your selections, go to the "Checkout" section.
You will then be asked for a few details that we need to be able to complete
the order. Customers who have used cafeknit.com before should login using
their username and password before commencing shopping
All the information on cafeknit.com is accurate to the best of our knowledge.
We will correct any errors as soon as they are brought to our attention.
We provide colour names, descriptions and swatches to make your shopping
experience as easy as possible. We try as hard as possible to ensure colour
representation on cafeknit.com is as accurate as possible, but due to different
monitor set ups, the colour that you see may not match exactly the actual
colour of the yarn. If a product you have ordered is not as described,
you may return goods to us in a complete and resaleable condition for a
refund (please see Returns and Cancellations.)
Payment may be made by credit card (Visa or Mastercard) or debit card (Visa
Electron, Visa Debit, Maestro, Solo) & Paypal. You may send your credit/debit card
information via phone, or SECURELY over the Internet. If you wish to pay
by cheque, please contact us at firstname.lastname@example.org. Please allow 5 working
days for a cheque payment to clear before goods are dispatched by us.
VOUCHERS: When redeeming a Café Knit voucher please
quote the voucher number in the 'Enter any special delivery instructions'
section under Shipping and Handling.
Your order is accepted once payment is received. You will receive a confirmation
of your order by email.
Payments are made to Café Knit using the secure technology of Sage Pay, a division of Sage (UK) Limited and the largest independent payment service provider in the UK. All details are encrypted before transmission. Café Knit
does not store any credit card details as all transactions are carried
out on Protx secure servers.
For deliveries within the UK, goods are sent by Royal Mail 2nd Class delivery. UK yarn orders over £25.00 qualify for free delivery. UK postage charges start at £2.95 for orders up to the value of £5.00; £3.00 for orders up to £10.00; £3.10 for orders up to £15.00; £3.20 for orders up to £20.00 and £3.40 for orders up to £25.00. Should your item not be in stock we will email or phone you to let you know. You may wish to have your requested items back-ordered at that point, take part-delivery or cancel the order. If on backorder please allow between 10 to 28 days for delivery. Backordered items are charged at the time we process your main order. We do not accept responsibility for any delays caused by Royal Mail as these are out of our control.
Returns and Cancellations
Customers located in the European Union have the right to cancel an order
within seven working days after the day on which you receive the goods.
Should you wish to cancel your purchase within seven
days, please contact us in writing, either by letter or by email. All
goods must be returned unused and in a saleable condition. Please return
items to Café Knit, 46 High Street, Lavenham, Sudbury, Suffolk, CO10 9PY, England, and include
the original invoice. The cost of returning goods will be borne by the
We cannot accept liability for returned goods lost or damaged during transit.
You are advised to wrap the product carefully to avoid damage and to return
goods by recorded delivery, registered post or by courier. Proof of postage
will not be accepted as proof of delivery.
We will then issue a refund in the same form of payment originally used
for purchase within 30 days after we receive your return or 7 day cancellation
Where a 'free shipping' order is part or fully returned
or part cancelled Café Knit reserve the right to charge shipping pro
rata should the order value fall below the prevailing free shipping rate.
If you need to exchange any item of your order, you
must notify us in writing or by email within 7 working days of receipt
of goods. Exchanges to another colour, size etc incur a 10% re-stocking
and re-shipping fee, please enclose a cheque to this value made payable
to Café Knit. Exchanges should be
sent to Café Knit, 46 High Street, Lavenham, Sudbury, Suffolk, CO10 9PY, England.
In the unlikely event that you receive damaged goods, please notify us
in writing or by email within 7 working days of receipt of goods. Goods
will be re-dispatched on return of faulty items at no extra cost to you.
Please include a description of the damage together with a copy of the
If you are not happy with your purchase for whatever reason we offer a
30 days money back guarantee. Your statutory rights are not affected. Please
advise us in advance of any goods to be returned. The original invoice
number must be quoted. Please note that due to copyright reasons, we cannot
accept books and magazines back for credit or refund. We reserve the right
to charge a restocking fee of 10% on special orders if returned to us for
In these terms and conditions the following
words shall have the meanings given in this section:
“Goods” means any goods and/or material supplied
by us to you and available for sale on this website.
“Café Knit”, “cafeknit.com”, “Us” or “We” means Victoria
Beech trading as Café Knit,
from the address 46 High Street, Lavenham, Sudbury, Suffolk, CO10 9PY, England.
"You” means the person, firm or company placing
the order in the terms set out herein.
VAT (Value Added Tax) where charged is applied at 20%. Magazines
and books are exempt from VAT.
We are aware that some retailers may take advantage of overseas customers
by charging standard higher rates for postage. We will be delighted to
complete orders to be dispatched outside the United Kingdom. However, to
ensure that we are able to fulfill the order and provide the most cost
effective and efficient postage please contact us at email@example.com
prior to placing an order.
Orders delivered outside of the European Union are Free from VAT, please
tick the VAT Deduction box during checkout.
Payments made in US Dollars and Euros are converted by Sage Pay at the going
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